Hiring & Onboarding New Dispatch Riders

Hiring & Onboarding New Dispatch Riders

Bad Scenario: The High Cost of a Rushed Hire

JetSwift ran a quick online ad: “Riders Needed for Immediate Employment! Requirements: Valid Rider’s Card. Knowledge of Lagos Routes. Two Guarantors Each.”

Within 48 hours, 5 riders were hired based solely on these minimal criteria. No training. No SOP onboarding. No orientation.

Rider in Focus: Daniel was one of them. He presented a valid license, claimed to know Lagos routes, and submitted two guarantor contacts, which were never verified.

He was handed a branded bike and assigned delivery routes on his second day.

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❌ What Went Wrong:

• Daniel was assigned to deliver a ₦450,000 smartphone to a corporate client in Lekki.
• He went silent mid-route, ignored all calls, and switched off his device.
• The customer reported the item undelivered and suspected theft.
• JetSwift’s admin discovered Daniel had used a fake residential address and unreachable guarantors.
• There was no signed SOP, no formal onboarding record, and no ID photo on file.
• The company had to refund the full amount to the client and faced backlash on social media when screenshots of ignored calls and WhatsApp messages were posted by the angry customer.

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 Total Impact:

• ₦450,000 refund for the lost item
• ₦1M+ in reputational damage and lost business
• Two top clients terminated their delivery contracts
• Internal staff morale and trust in management dropped sharply

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⚠️ The Lesson:

Hiring a dispatch rider without due diligence, training, and proper onboarding SOPs is not just a risk — it’s a ticking time bomb. Logistics businesses cannot afford to gamble with frontline personnel. One careless hire can cripple trust, cash flow and the entire business.

This is exactly where the Hiring & Onboarding New Dispatch Riders Course becomes essential — helping courier companies build a structured, risk-proof hiring pipeline with SOP-led onboarding that protects the business and ensures rider professionalism from Day one.

Why You Should Enrol

You’ve Been Hiring Riders the Wrong Way — Let’s Fix That in One Course. You Don’t Have to Keep Guessing, Enrol Now — Before Another Rider Disappoints You.

If you've ever hired a rider who disappeared mid-job, damaged your brand, or ghosted after payday… this course is for you.  If you’ve ever said; “He had guarantors, but we couldn’t reach them, He delivered one week and disappeared, We didn’t even have his ID photo on file, He was polite at first, but started dodging jobs. Then this course is for you.

This course gives you everything — the questions to ask, the red flags to spot, the riders to avoid, and the tools to run a tight, professional dispatch system. It’s built for logistics, courier, ecommerce, and food delivery managers who want to stop wasting time, losing money, and burning their company name because of one careless hire. Start building a team of riders who work, stay, and protect your brand.

Enrol now — and stop hiring like a beginner.

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Who This Course Is For

• Courier company owners and team leads.
• Operations and HR managers in logistics businesses.
• Fleet managers supervising dispatch riders.
• Startup founders in last-mile delivery looking to scale.
• Anyone responsible for hiring or managing delivery staff.

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Benefits

• You will Stop hiring the wrong riders by spotting the difference between a loyal, elite rider and a smooth-talking ghost rider who will vanish with your bike or client’s goods. You’ll finally understand who to trust — and who to avoid.
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• You will Attract riders who take the job seriously by discovering how to write job ads that filter out the unserious, the lazy, and the short-term thinkers — and attract responsible professionals looking for stability, structure, and growth.
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• You will Find riders where no one else is looking. We’ll show you 12+ powerful sourcing channels — including roadside mechanics, food vendors, and local joints — where hardworking, loyal riders are hiding in plain sight.
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• You will Protect your business by catching riders with fake documents, bad guarantors, and risky red flags during interviews — before they wear your uniform or disappear with a phone or parcel.
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• You will Ask smarter interview questions — and get the truth using real-world rider interview questions to uncover who they really are — like how they’d handle a stolen phone, an angry customer, or a damaged item. No more guessing who’s honest or ready.
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• You will Get professional offer letters that set clear boundaries and Avoid confusion and drama by giving riders clean, legally sound letters that outline their job scope, expectations, and what happens if they mess up.
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• You will Master the 15 golden rules of hiring riders — once and for all by never again make hiring decisions based on urgency or guesswork. You’ll walk away with a proven system that protects your brand, time, and wallet.
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• You will Implement real control with real tools, from Asset Handover Forms to Side-Hustle Policies, this course gives you plug-and-play templates that help you control what riders do with your bikes, phones, and customer relationships.

 

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What You Will Get

• Rider Hiring & Onboarding Templates which includes Job Advertisement Template, Rider Onboarding Checklist , Job Description, Vetting Checklist + Guarantor Call Script, Interview Questions & Scorecards (On Communication/Route Knowledge/ Attitude/ Problem-Solving) and Red Flags.
• Side Hustle Declaration Form.
• Employment Agreement Letter.
• Dispatch Rider Asset Handover Form.
• Rider Retention Strategies_Implementation & KPIs Table.
• Standard Operating Procedure for Hiring & Onboarding Dispatch Riders.
• Tests & Assignments.
• Certificate of Completion.

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Outcome

By the end of this course, you will be able to:

• Confidently recruit qualified dispatch riders using a structured, repeatable system.
• Reduce the risk of rider misconduct or asset loss.
• Onboard new hires with clarity, professionalism, and accountability.
• Build a culture of trust, loyalty, and performance.
• Retain top riders and reduce your turnover rate by up to 70%.

Start Hiring Like a Pro. Enrol Now.