Dispatch Asset Inventory and Equipment Management
The Problem:
The Admin/HR manager, in a rush to scale deliveries, assigned company bikes, helmets, delivery bags, and mobile phones to riders without documentation or tracking systems. No one was trained on asset responsibility, there was no signed issuance form, and maintenance logs were non-existent.
What Happened:
Loss & Theft:
One rider suddenly stopped reporting to work. The bike, phone, and delivery bag went missing. Because there was no signed asset agreement or inventory log, the company had no proof of what was issued and couldn’t take legal action or make deductions.
Damage:
Another rider crashed the bike due to worn-out brakes, which he never reported. The bike was totaled, and the customer’s food was lost. There was no maintenance schedule or check-in system in place.
Neglect:
Multiple riders started leaving their helmets and delivery bags in poor condition — torn straps, broken zippers, even missing reflectors. Since no inspections or accountability measures were in place, no one cared.
Operational Loss:
The business lost over ₦2 million in stolen and damaged equipment within 6 months. Customers complained, staff morale dropped, and management had to slow down operations to reassess its entire dispatch process.
Bottom Line:
Without proper training and structure, even a small dispatch operation can bleed millions in losses, face customer dissatisfaction, and put riders and assets at risk. This course gives your team the tools to protect your resources, promote responsibility, and run a professional operation.
What you will learn;
- Proper Issuance Procedures: Including documentation, responsibility agreements, and tracking logs to hold riders accountable.
- Daily Usage & Maintenance Protocols to inspect and report issues before damage escalated.
- Loss & Theft Protocols: With forms, timelines, and consequences clearly defined.
- Return & Exit Strategy: where exiting riders would be required to return assets in good condition—or face clear, enforceable penalties.
- Audit & Oversight Systems to quickly revealed missing or neglected assets.
What You Will Get
- A step-by-step SOP for managing dispatch assets (bikes, helmets, phones, etc.)
- A list of common asset-related issues and how to prevent them.
- Editable templates – Asset Issuance Forms, Return Forms, Inventory Logs, Maintenance Sheets.
- Tests & quizzes to assess understanding.
- Homework assignments for real-world application.
- A Certificate of Completion to recognize your training.
- Practical tools to improve accountability, reduce losses, and boost operational efficiency.
Who This Course is For
- Dispatch Rider Supervisors & Fleet Managers responsible for issuing and maintaining equipment used by delivery personnel.
- Operations & Logistics Managers looking to establish or improve systems for asset tracking and accountability.
- HR & Admin Staff involved in onboarding dispatch riders and documenting equipment handovers.
- Business Owners & Entrepreneurs managing small teams of riders or delivery staff in sectors like logistics, e-commerce, food delivery, and courier services.
